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Privacy Policy

Charles Gray Dog Training
Last updated: 27 June 2026

Who I am
My name is Charles Gray. I operate as Charles Gray Dog Training, a sole trader based in Norwich, Norfolk. My website address is charlesgraydogtraining.com. You can contact me at info@charlesgraydogtraining.com or 07438 340058.

What data I collect and why

Contact form
When you submit an enquiry via my contact form, I collect your name, email address, phone number, postcode, dog’s breed, age and name, and details of your issue. I use this information solely to respond to your enquiry and arrange training visits. The legal basis for processing this data is legitimate interest.

Google services
My website uses Google Analytics to understand how visitors use the site, and Google Ads to measure the effectiveness of my advertising. Google may collect anonymised data about your visit including your IP address, browser type, and pages visited. For more information see Google’s Privacy Policy at policies.google.com/privacy.

Bot protection
This website uses Cloudflare Turnstile to protect my contact form from automated spam. Turnstile processes certain information about your browser and behaviour invisibly in the background to verify you are human. For further information please refer to the Cloudflare Privacy Policy at cloudflare.com/privacypolicy and the Turnstile Privacy Addendum at cloudflare.com/turnstile-privacy-addendum.

How long I keep your data
I keep enquiry data for up to 24 months. If you become a client, I retain your details for as long as necessary to provide my service and comply with any legal obligations.

Your rights
Under UK GDPR you have the right to access, correct, or delete your personal data at any time. To exercise any of these rights, contact me at info@charlesgraydogtraining.com. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

Third parties
I do not sell or share your personal data with third parties for marketing purposes.

Cookies
My website uses cookies for analytics and performance purposes. You can control cookies through your browser settings.

Frequently Asked Questions

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Get in touch with any questions.

What makes your training different from group classes?
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My training is 100% one-on-one, allowing personalised focus on your dog without distractions from other dogs. Each session is conducted in your home, ensuring a comfortable environment for effective learning.

How do you tailor the training for each dog?
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I begin with an in-depth home visit to understand your dog’s environment and behaviours. From there, I create a customised plan that suits your dog’s personality and specific needs, using proven, humane methods.

What issues can your training help resolve?
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My program covers a wide range of challenges, including recall issues, leash pulling, separation anxiety, excessive barking, aggression, hyperactivity, and more. Each plan is designed to eliminate the issues that matter most to you.

What commitment is required from me?
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Training success relies on daily reinforcement. I work closely with you to create a realistic plan, and if adjustments are needed, I offer free phone consultations to ensure both you and your dog are on the path to success.

What can I expect from the initial session?
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Our journey begins with a 2.5-3.0 hour home visit to discuss your goals, observe your dog’s behaviour, and build a customised plan. This foundation helps ensure the training is effective, enjoyable, and tailored to your lifestyle.

What will happen during the training session?
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The session will last for 2.5-3.0 hours and take place in and around your home. During this time, I will have an in-depth discussion with you about the issues you are facing and the dog’s background, including any medical issues. Thereafter I will begin the training with as many members of the household present as possible, so I can teach you the appropriate tips and techniques to use following my visit. The training will also include an explanation of what your dog’s needs are to enable it to have a relaxed and respectful relationship. Thereafter I provide FREE TELEPHONE ADVICE for the duration of the dog’s life. I will of course, gladly return for a second visit but in 90% of cases I only need to see my clients once.

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